Mar 19

QMS Mistakes That Need To Be Avoided At All Costs

The implementation of an effective Quality Management System (or QMS, in short) is something that takes a lot of time and effort, but even then there is no guarantee that your implementation is totally foolproof. While it may all look fine from the outside, one simple miscalculation or exploit may be enough to bring the whole system down, thus turning your best efforts into something that is not up to par with the current industry standards.

While a lot of mistakes are expected to be made when designing a QMS, try to avoid glaring loopholes, such as the following, which are going to definitely bite you back once the time comes:

Lack of Documentation

Words can only get you so far when it comes to quality management. If you don’t document your processes in a legible format, you are bound to encounter a lot of issues in your quality implementation process. These issues can be either minor or large enough to consider you to rethink your strategies. So always try to provide clearly defined documents when making use of one or more best ISO certification from Melbourne.

No Interest from Several Parties

Even if you have the utmost faith in your QMS, you can expect a lot of quality issues if your top-level managers don’t believe in it that much. After all, they do have a fairly important task at hand, and that is to ensure the QMS implementation is carried through all substrates of your organization. As such, try to get your management staff to be committed to the implementation of your QMS, or else make changes in order to get them interested.

Failure to Account for Customer Feedback

What you believe your company does and its performance and in real life are two very different things. You may encounter several discrepancies if you get valid customer feedback. These signify that there is an issue with your quality control, which in turn can be quite useful to make much-needed changes to your QMS to turn it into something more effective for the task at hand.


Having the services of a good external auditor can be a godsend when you are in desperate need of ISO certification for your own company, but don’t try to follow their advice all the time. Sure, it may be in their best interest to provide you with hints and tips to make it easier for you pass audits, but not all of the conclusions may be viable in the long term. So always think twice whether it is worth to follow their advice and make drastic changes, or whether sticking to your current principles is a much better idea.

Not Seeing the Big Picture

Don’t try to always pick out the small things, and instead take a step back to see the whole picture. Insisting on a single point or objective may not be that worthwhile if there are major designs issues that have multiple roots.